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This company cheats customers by quoting a low price initially, then they jack it up as much as 10 times and demand that you pay or they won't release your vehicle. Other tow companies in the area are very familiar with how this company operates, and if you check other tow company reviews online, you will see very few or even zero.Why is this? They have many false positive reviews online because of the many complaints about this company. This is illegal and these people are unethical. DON'T USE THEM!

Reliable Truck and Auto LLC.

525 Pine Street

Hartford, WI 53027

www.reliabletruckandauto.com

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Anonymous
#238578

This individual has been posting some very awful things about our company, and we just want to set the record straight. Here’s our side of the story.

Jim requested us to tow his vehicle on July 5th, 2010. We did so as he requested. He requested us to diagnose his no start complaint after cylinder head was replaced by another person. After doing an initial scan and speaking with him within six business days, we advised him of what we found. We informed him of the tests we performed, we advised him to take the vehicle to the dealer or to another shop because we did not want to work on it, since he was unwilling to answer any of the questions we had about why the previous repair was done, by whom and under what circumstances. He informed us that he was going to remove the vehicle from here via a truck and trailer. Five business days later, he called requesting us to tow the vehicle to Westside Auto. He came into our office on July 21st, 2010 and would not sign a partially filled in invoice giving us any options as to giving him an estimate or repairing the vehicle. This invoice is presented in accordance with Wisconsin state law 132.04(2) a. On July 21st, 2010 while he was at our shop, he negotiated us down to $50 for diagnosing (which it should be noted was never the “over six hours” he claims). This amount still has not been paid, neither has the tow. Presently, no money has been exchanged on behalf of Jim to Reliable Truck & Auto. The vehicle has...

Mr. Schiller states in his comments that charges of theft have been pursued; however, it should be noted that the Hartford Police Department as determined these claims as unfounded and Reliable Truck & Auto continues to receive assistance from the police department in handling this individual. Mr. Schiller has become irrational and proceeds to harass us, although he has been told that we are operating within our lawful rights by the Hartford Police Department, Department of Trade and Consumer Protection and the Better Business Bureau. Mr. Schiller has been caught trespassing on our property, attempted to extort money from Reliable Truck & Auto and has spent countless hours harassing us in any way possible on the internet. Opinions of individuals of this caliber should be judged as such. Appropriate legal avenues have been taken to address this situation. Mr. Schiller has been an annoyance to all involved and please be assured we are doing everything we can to get it to stop. Perhaps it is time for Mr. Schiller to recognize that the Hartford Police Department have determined we are acting within the law, the Wisconsin Department of Trade and Consumer Protection determined we have done nothing wrong, the Wisconsin Better Business Bureau has determined we have done everything we could to resolve the conflict and we continue to retain an A+ rating with them. Certainly we have nothing to hide. Mr. Schiller makes statements about our surveillance footage, well the surveillance has captured all of our interactions with Mr. Schiller and we have absolutely nothing to hide. It is unfortunate that it has come down to even having to respond to such an individual, especially though this venue. We appreciate those who take the time to read our response.

We started our business to help people, and to help our community and this situation is certainly unfortunate. We will continue living our lives by the Golden Rule: treat others as you would like to be treated. We wish you the same.

Respectfully,

Steven Klapka

Owner-Reliable Truck & Auto

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